The incumbents have outgrown you — or never grew up.

athenahealth

4–7% of collections~$140/provider/mo minimumNo public rate card

The strongest security attestations in the cohort (HITRUST CSF certified since 2013) and the largest cloud EHR footprint — credit where due. But the economics are billing-as-a-cut, the sales motion is tuned for mid-size-and-up groups, and the RCM is not turn-key: practices report needing to hire or dedicate an in-house billing coordinator for denial follow-up. That's a $35–60K/year loaded hidden hire that never appears in the pricing-page math.

rev.health's answer: published pricing, and a denial pipeline — triage, routing, SLA, appeal drafting — that is the platform's job, not a staffing requirement.

eClinicalWorks

$449–599/provider/mo+ 2.9% RCM$155M DOJ FCA settlement

Inexpensive on a bundled-total basis — and carrying the loudest integrity record in ambulatory health IT: a $155M False Claims Act settlement (2017) over misrepresented Meaningful Use certification, audit-log, and data-portability claims, plus an ongoing OIG corporate integrity agreement. Full-practice data egress is handled as a support case, not self-serve.

rev.health's answer: certification status stated plainly (ONC §170.315 in progress — see security & compliance), audit logs as a patient-visible feature, and self-serve data egress in the contract.

NextGen Healthcare

$150–500/provider/mo, quote-based2023 breach: ~1.05M individuals$19.375M class action settled 2025

Solid technology — including a respected integration engine — and a branded ambient-AI scribe sold as a $125/provider/mo add-on on top of roughly $385/provider/mo for PM + EHR. The 2023 ransomware breach exfiltrated names, SSNs, DOBs, addresses, and insurance details for about 1.05 million people; the class action settled for $19.375M in October 2025.

rev.health's answer: the ambient scribe is core product, included — and our security posture, current and planned, is published rather than discovered in diligence.

Elation Health

Clinician-loved chartingNo integrated RCM

A genuinely well-liked clinical experience for primary care — and no integrated revenue cycle. Billing means a second vendor, a second contract, a second login, and an interface between them that becomes your problem. For a 1–5 clinician practice, the “EHR plus outsourced biller plus scribe subscription” stack is three ways to drop a claim.

rev.health's answer: the encounter, the codes, the claim, the remittance, and the patient statement are one pipeline in one system.

Scribe in the core, not the cart

Incumbent ambient AI is an add-on SKU writing free text into a legacy chart. rev.health's scribe writes structured, coded facts with audio-evidence provenance — because the data model was built for it.

One pipeline, no seams

Eligibility → documentation → coding → claim → remittance → statement, in one system. Every seam in a multi-vendor stack is a place claims fall through.

The record follows the patient

Clinical data is global across consented practices — new patients arrive with live structured history, not a faxed PDF dump. No incumbent's data model can retrofit this.

Regulatory timing

USCDI v3, HTI-1 DSI, CMS-0057-F, TEFCA, and AI-augmented CPT all land 2026–2027. rev.health implements them natively; incumbents retrofit on decade-old schemas.

Trust as architecture

Read-access audits visible to the patient, consent-gated sensitive categories, self-serve egress. Not policies — product surfaces.

Scheduling nobody else has

Resource-graph, minute-level scheduling across rooms, MAs, and equipment. The incumbents sell calendar grids; the day they model isn't the day you run.